Mystery Shopping Covert
Sutter Marketing provides you with an array of mystery shopping programs to address your needs. All programs are complemented by our recognized high levels of client service and professionalism.
A new dimension in mystery shopping
Sutter Performance Audit Systems provides you with technology based programs that bring credible, accurate
and verifiable data to your audit initiatives.
Hiring and training mystery shoppers the right way
Intensive shopper recruiting and training and close management are the hallmarks of our staffing protocols.
As a matter of fact, nearly 40% of applicants are screened out during our process. Those remaining are trained in mystery shopping best practices, software and hardware competence, and client specific training.
Electronic data capture
Sutter Performance Audit Systems data integrity starts with accurate data capture. With our standard program our trained shoppers input your site data via the Internet, soon after your site is shopped.
Quick turnaround reporting that facilitates understanding
In today's highly competitive environment, immediate access to data is critical. Here you will see your data
within 48 hours of collection.
Robust database management software
Clients demand informative, easy to use reports that support data analysis and perspectives. Our sophisticated reporting software meets this challenge with a myriad of standard reports. Additionally, we have the ability to develop any custom reports that you may require.
Service Mix
- Service measurement
- Telephone shops
- Competitive shops
- Integrity shops (transaction handling)
- Training assessment shops
- Image compliance shops
- Merchandising shops
- Alcohol and tobacco compliance shops
- Price comparison shops
- Quick turn around time (QTAT© ) shops
- Customer intercept
Performance Improving Features & Benefits
| Feature | Benefit |
|---|---|
| Extensive shopper database | Ability to match your customer demographics |
| Skilled, experienced, trained shoppers | Accurate in-field data collection |
| Web-based data collection | Quick access to your information |
| Comprehensive electronic reporting, from web-based to BlackBerry-based | Turns data into useable information in a form for maximum use |
| Standard and custom reports | Easy-to-read, useable formats |
| Quick turn around shops | Quickly address new programs or emerging problems |